Terms & Conditions

Refund Return and Cancelations

If you are not happy with the quality of your coffee please contact us and we will endeavour to find an appropriate solution. If for any reason you are not entirely happy with your purchase, you may return it to us within 14 days and we will happily offer a refund. Unfortunately, we cannot reimburse postage costs.

If goods are returned due to being faulty, so long as they are returned within a reasonable time the remedy afforded to the customer, under the Consumer Rights Act 2015, is a refund. Also, where a consumer exercises his/her cancellation rights the customer will be given a refund within 30 days of their cancellation.

Your privacy is important to us. We never share, sell or in any way distribute your information to anyone. When you order, we need to know your name, e-mail address, delivery address – credit card payments are processed through Stripe so we do not have access to your credit card details.

With your consent we collect your email address to keep you informed or new products at Round Hill Roastery. If you wish to unsubscribe to this mailing list please contact info@roundhillroastery.com

Complaints

Round Hill Roastery will acknowledge any complaint within 5 working days and fully respond within 20 working days.